Help

Do you save my uploaded files?

We do save your uploaded files for one year. Simply log into your account and click 'reorder' next to the order. If you only want to order some products from the order, simply delete the unwanted products from the shopping cart. After one year your order will still be in your account, but the files will have been deleted.

How do I set-up my file for proper rotation?

Unless you checked "Fix My File" when ordering, we require print ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files. The head is always the top of your file.

Color Matching

We cannot guarantee 100% color match. We are able to match your color up to 85%, so there might be a 15% shift in color when your product is printed. We recommend limited usage of blues and reds, simply because they are the hardest colors to match.

Color Variances

If the colors are slightly off, this is normal. Colors will not print exactly the same from order to order. This is common in gang-run printing.

If the colors are extremely off, please reply to the order confirmation email you received, explain the problem in detail, and attach a picture of the product you received. In some cases we may need you to mail us samples of what you received.

What is CMYK?

CMYK indicates cyan, magenta, yellow, and keyline (black). These four colors are used for offset printing.

How do I keep my blues from looking purple?

Make sure there is at least a 25 point difference between the cyan and magenta values. If your blue has a cyan value of 100%, your magenta value should be no higher than 75%. Remember, the colors may not look right on your screen, but they will print closer to what you want.

How do I get rich black?

For rich black, set your CMYK values to C - 40, M - 30, Y - 30, K - 100.
For black text, set your CMYK values to C - 0, M - 0, Y - 0, K - 100.

What is RGB color mode? How can I convert RGB to CMYK?

RGB color mode combines three colors - red, green, and blue. Your monitor, phone, and digital camera all use a combination of these three colors to produce the final colors. Presses use four different colors, CMYK, to produce the final printed material. Thus, RGB must be converted to CMYK for print.

You can convert a file from RGB to CMYK, but cannot convert a file from CMYK to RGB. If you do so, some of the image data in that file may be lost. Keep in mind that your image may be created in RGB, but it will print in CMYK. RGB color mode may look vibrant on your screen, however, it will not print as it appears. Convert RGB files into CMYK in Photoshop by simply clicking on Image > Mode > CMYK.

Should I include crop marks?

No, never include crop marks.

My order was printed incorrectly. What do I do?

If the item was cut wrong (more than 0.125" off), etc., please reply to the order confirmation email you received, explain the problem in detail, and attach a picture of the product you received. In some cases we may need you to mail us samples of what you received. We do not guarantee borders will be perfectly centered.