Do you save my uploaded files?
How do I set-up my file for proper rotation?
If the colors are slightly off, this is normal. Colors will not print exactly the same from order to order. This is common in gang-run printing.
If the colors are extremely off, please reply to the order confirmation email you received, explain the problem in detail, and attach a picture of the product you received. In some cases we may need you to mail us samples of what you received.
What is CMYK?
How do I keep my blues from looking purple?
How do I get rich black?
What is RGB color mode? How can I convert RGB to CMYK?
RGB color mode combines three colors - red, green, and blue. Your monitor, phone, and digital camera all use a combination of these three colors to produce the final colors. Presses use four different colors, CMYK, to produce the final printed material. Thus, RGB must be converted to CMYK for print.
You can convert a file from RGB to CMYK, but cannot convert a file from CMYK to RGB. If you do so, some of the image data in that file may be lost. Keep in mind that your image may be created in RGB, but it will print in CMYK. RGB color mode may look vibrant on your screen, however, it will not print as it appears. Convert RGB files into CMYK in Photoshop by simply clicking on Image > Mode > CMYK.
Should I include crop marks?
No, never include crop marks.
My order was printed incorrectly. What do I do?
If the item was cut wrong (more than 0.125" off), etc., please reply to the order confirmation email you received, explain the problem in detail, and attach a picture of the product you received. In some cases we may need you to mail us samples of what you received. We do not guarantee borders will be perfectly centered.